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Delivery Information

We welcome all orders!

Whether you're a local home user looking for some bleach for their toilet or even a larger cleaning contractor based in London, we accept orders for anyone and everyone. 

Customer Support is available to all customers on 01622 714800.

 

All prices quoted below are exclusive of VAT unless stated otherwise. 

  Order Value
Under £90 (inc VAT)
Order Value
£90 and Over (inc VAT)
Mainland UK £8.50 FREE
ME/CT/TN/DA/BR Post Codes FREE FREE
Northern Ireland £32.00 £32.00
Isle of Wight £42.00 £42.00
Offshore Isles £28.00 £28.00
Channel Islands £28.00 £28.00
Scottish Highlands & Islands £28.00 £28.00

Free Local & UK Mainland Delivery

We are pleased to introduce free local delivery to all customers within the

ME, CT, TN, DA and BR post codes.

These orders will be delivered on allocated days of our driver run sheet schedule. If you would like to find out when we are next in your area simply give us a call where our friendly sales team will be more than happy to help.

Delivery (UK Mainland)

Other than the large/weighty machines and specialist items in our range, we normally stock all the products listed on this site and dispatch them direct from our own warehouse.

The customer however accepts that not all items are in stock at all times, and in this case delivery may take longer than would otherwise be the case. Should you require an order that needs a guaranteed delivery date, please contact us to perform a stock check on your items by sending us an email to [email protected] or giving us a call on 01622 714800.

Separate delivery and collection charges apply to larger hire equipment.

Please feel free to contact us for further clarification of our delivery policy.

Returns Made Simple

If you are not completely satisfied with any part of your purchase you can return it to us using our preferred returns service Collect +. You can find your nearest Collect + business and how to use the service here.

  • If you have received the wrong items or they are faulty, we will replace the items free of charge or refund your payment in full.
  • If you wish to return your items to us for any other reason then we will refund any payment less our restocking fee and the cost of carriage.

Click here to process a return.

Our returns policy lasts for 30 days. If 30 days have elapsed since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Any customised items of clothing.
  • Personal care items.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that was delivered more than 30 days ago.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, subject to any applicable restocking fee as detailed in our terms and conditions and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.

Contact your credit card company, it may take some time before your refund is officially posted and visible on your credit card statement.

Contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at [email protected]ies.co.uk for further assistance.

Got any other questions, please let us know