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Suppliers of Commercial Cleaning Equipment since 1985.... | Tel: 01622 714800. |
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Home -> About Express
'...Our aim is to ensure our customers receive the best possible solutions
concerning their cleaning requirements. We are dedicated to providing an
uncompromising level of service and advice in order that this promise is
kept'.
Established in 1991, Express Cleaning Supplies is based in Aylesford, Kent, and is an independent distributor of a vast range of high quality cleaning materials and equipment for domestic, commercial and specialist applications. As a specialist supplier we've built an enviable reputation for the standard of equipment, advice and service we offer which is reflected by the company's growth and in the type and variety of customers that we supply. Originally supplying regional contract cleaning and institutional care markets, we now also supply retail, national and export customers with the one of the largest ranges of cleaning materials and equipment available in the UK. Although we were the first UK Company of our type to offer secure online ordering in 1998 we continue to offer a personal service through a range of specialist consultancy services. We are official distributors for leading worldwide manufacturers such as Numatic International, Alto, Cleanfix, Truvox, Karcher, Nilco, Prochem, Mastervac, Hoover Professional, Contico, Unger, Ettore and many others. The emphasis on quality, reliability and after sales service is offered hand in hand with an extremely keen pricing structure rarely available to end users - because our market is a competitive one and we want customers to come back to us time and again, we offer our best price first time, every time. If you've seen some of our national press coverage you'll be aware that the last couple of years have been quite remarkable for us. Not only have we won a number of prestigious awards including the regional DTI backed E-commerce awards and the Corporate Times award for Excellence in Customer Services, but we've also increased our sales by 40% year on year. To support this continued growth, we now have our own service department with the facilities to repair and service not only our entire range of equipment, but that of most other manufacturers of cleaning equipment. This includes breakdown coverage as well as servicing and maintenance contracts. So, whether you are a domestic customer looking for a one-off purchase or a multi-site company with 1000's of staff we can help. Operating under the CHSA Code of practice, and with the security of our quality, performance and value guarantee, you can be assured that your business is in safe hands.
What our customers say...
These are some of the written comments weve received... ...delighted with your service - Manor Park Leisure Club ...just a quick note to thank you for all your help with my Truck Mount purchase - It's absolutely amazing, thanks again - Stainmaster ...thankyou for your excellent service - Avantek Computers ...excellent service, thankyou! - Winnal Lodge Kennels ...the service received by the above firm has been at all times excellent, goods of excellent quality, and the delivery staff have been excellent - Ravenscourt Nursing Home ...I received my order of the above K310 pressure washer in what I think is a very efficient and prompt service. Many Thanks - Mr Farnfield ...excellent products and service - Greens Cleaning Services ...Thank you for the supply of the recent equipment for removing chewing gum. I have looked in vain for years for a device like this and just like buses two come along at once! Thank you very much for the supply and product support - Stagecoach Bus Company ...we always receive good, friendly service and prompt deliveries - Kinloss School ...I think you are all wonderful so is the service - Friends of the Elderly ...good quality products, helpful and reliable service over the past five years - St Cloud Nursing Homes ...friendly helpful staff, speedy delivery, competitive prices for high quality products - Regent Arcade Shopping Centre ...I am so pleased with the results and your service that I have recommended my sister buy a washer from you. I have forwarded your website details and thank you for your prompt and friendly service. - Mrs Bennett ...Express Cleaning Supplies have been supplying Excel since 1992, I havent had a problem yet and dont anticipate any in the future - Excel Automation ...excellent, reliable service - Hall and Martin Contract Cleaners ...I appreciate your company's quick response and high level of customer care. - Mr Thomas Peyton-Lander ...we are really pleased that we found your company on the internet and would not hesitate to recommend you to anyone. Thank you once again for your prompt attention and courtesy; these things go a long way with us. We will most certainly come to you first for any future requirements - Mr Goss ...Thank you for taking my complaint seriously and referring it to someone that actually was empowered and properly trained to resolve it. That is a credit to your company's commitment to quality customer service - Mr Murphy ...Express Cleaning Supplies - express service! - St Jamess and the Abbey Schools ...fast service, any problems resolved efficiently - Cosy Cats Cattery ...first class service, orders placed Monday delivered Tuesday - excellent - AH Manser ...once again thanks for your excellent service and if you need anyone to promote your products give us a ring. - Consima Cockers ...thankyou very much for your prompt and efficient service - Golden Apple ...thankyou for your efforts in helping us to reduce the number of unnecessary cleaning products. Your advice regarding product knowledge has been invaluable - Norton Hall Nursing Home ...I would like to take this opportunity to compliment your company on the service I have received. I am a relative newcomer to internet shopping and and must admit I was a little apprehensive making this purchase, my largest to date. My fears were unfounded, the goods arrived as specified and on time. I am very impressed - thank you again - Mr Masson ...I would like to express my gratitude at how you and your company have assisted me from the purchase of the original goods and their despatch at an extremely competitive price, to the more recent problem that I have encountered with the hose. Despite my delay in responding to the matter due to unforseen circumstances, you have expiditiously dealt with the problem, and where others may not have done so, restored the goods to their original condition. Many thanks - I will not hesitate to recommend to others your services, a first rate company! - Mr Duncan ...Just a note to say that we were very impressed with the service you gave us when we purchased our Karcher Steam Cleaner from you in September. Your delivery service was very prompt and the item does everything you said it does. We have just put another order through to you from Mr & Mrs Kirkham for the same product and they are also impressed with your company. Many thanks for your excellent service - Alison Nadin '...On Tuesday evening (late) my wife placed an over from you over the Internet, Wednesday morning at about 9.15 a very nice man rang to ask if it was convenient to deliver the next day, we said yes. Thursday morning at about 10.15 the item arrived undamaged - we would like to thank you for you efficiency in dealing with this order' - Mr Alty '... Just a note to thank you for a most excellent service. The Karcher pressure washer I ordered was delivered next-day as promised. I have also been impressed with the customer care provided' - Mr Hobbs '...placed my order on Sunday. Received a phone call on Monday to confirm my order and delivery. Received my order on Tuesday. Excellent service, thank you. I will bookmark your site and definitely use you again' - Mr Davis '...I ordered a refurbished pressure washer from you on Tuesday afternoon and it was delivered on Wednesday morning. I am very impressed with the product and the service was first rate. I will keep your company bookmarked on my web-browser for future reference' - Mr Owen '...I would just like to thank you for excellent service and for the politeness and help you gave me. It is most refreshing dealing with people who seem to care and assist - once again thank you all very much indeed' - Mr Frost
'...It is not often I feel the need to praise a company for doing their job,
but in your case I will make an exception. I found your company via the web
and despite a very good web site needed a number of queries answering. Again
using the web site, I discussed my needs with Jaime who recommended a number
of products. Despite the fact I am a domestic user, the treatment I received
was as good as if I were your highest spending client. Jaime sent details
of how to use the products (despite the fact they are on the box), the goods
arrived on time and did exactly what I was promised. I had a few more queries
today which were again answered extremely promptly and I remain delighted
with the service.
'For the attention of the Managing Director: Having just received an order
from you, I wanted to say how well your company handled it. The internet
site is one of the best I have used (and I use many) and comes across
with with a 'warm' personality. I placed an order without any contact
with the company other than the internet. The following morning I was
contacted by phone to confirm that the order was being dealt with and to
arrange delivery. The next day I had a call (taken by one of my sons) from
a very apologetic lady saying that my order had been mistakenly left off
the delivery for the next day. Apparently, she couldn't have been more
sorry for the inconvenience. How nice it is to have some honesty - most
companies would have kept quiet and blamed it on the couriers. '...Thank you for your prompt response. I am totally amazed at the efficiency of your company - we do place a lot of internet orders and it is rare to find such prompt and efficient customer service as yours.' - Tony O'Reilly 'My Grandmother asked me to write to express her thanks to you at the level of service she received from your service department last week. She had asked for a polisher to be repaired and was very pleased at the attitudes, level of customer service and professionalism she received from those members of your staff that she dealt with. Now that she has her polisher back she is delighted at the efficiency of the repairs to the polisher and is so pleased now that her kitchen floor is shining again.' - Thank you again Mr Mordue
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Head Office:
Capital Cleaning Supplies (Kent) Ltd
incorporating Express Cleaning Supplies
Paragon House, St Michaels Close,
Aylesford, Kent.
ME20 7BU
UNITED KINGDOM
Registered in England No 1919174
VAT Registration No 204 2159 10
Tel: +44 (0)1622 714800 Fax: +44 (0)1622 790997
E-Mail: sales@express-cleaning-supplies.co.uk
No part of this site may be copied or reproduced for any reason without the written permission of Express Cleaning Supplies.
© 1998-2009 Express Cleaning Supplies
* Lease figures provided are subject to credit approval and are
based on a 1 + 47 payment profile. E & OE.
All lease payments are exclusive of VAT at the current rate and assume
payment by direct debit.
An administration fee may be payable with the first payment. Other payment profiles
available on request.
¹ Subject to certain postcode restrictions - please contact us for details.
²Free delivery excludes hire equipment
Award winning UK suppliers of domestic, industrial and commercial cleaning equipment
For more help or advice call us on 01622 714800 |