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Home -> Ordering from Express
Phone, fax, post, call in or order online - we welcome all orders.
Although ordering online from our website is easy, safe and convenient, we
welcome orders in any of the following ways:
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Orders by phone on 01684 565552
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Orders by fax on 01684 577707.
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Orders by post to:
Unit 14, 190 Malvern Common, Poolbrook Rd, Malvern, Worcestershire WR14 3JZ
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By calling in - at the address above Monday to Friday 9.00 - 5.30.(Excluding
Public Holidays)
Freephone customer support is available to all customers on 0800
9154154.
Once your order has been received by our sales team, it will be confirmed
immediately together with an anticipated delivery date.
Delivery (UK Mainland):
Other than the largest machines in our range, we stock all the products listed
on this site and dispatch them direct from our own warehouse. We aim to deliver
all orders complete within 3 working days, although much of our range is
delivered on a next day basis, particularly our domestic range. All orders
are confirmed during business hours, together with details of stock availability
and delivery times. We deliver Monday to Friday between 8am - 5pm but specific
delivery days, including Saturdays, and alternative delivery addresses can
be accommodated subject to our own security checks. Delivery is FREE on all
standard orders over £85.00 plus vat. For orders below this there is a charge
of £8.50 plus vat (£9.99 inc). Unfortunately deliveries to the Highlands and islands are classed as non-standard and will incur extra
delivery costs, this will be confirmed before dispatch. Separate delivery and collection charges
apply to larger hire equipment.
Returns policy:
We offer a 7-day money back guarantee on ALL domestic equipment. If you are
not entirely satisfied simply return the goods to us in their original condition
(with a copy of your invoice) for an immediate full refund. N.B This does
not apply to larger industrial equipment which may be subject to a restocking
fee.
Complaints:
Occasionally we get things wrong but we are committed to putting them right
when we do. If for any reason you wish to complain you can speak to anyone
in our customer services department who will endeavor to solve the matter
to your satisfaction. You can
email us, phone
us or write to us with any comments or complaints you have, or contact
Mike Boxall
(Managing Director) direct.
Payment methods:
No matter how you order, we offer a variety of ways to pay, including:
a) Credit or debit card (Mastercard, Visa, Switch, Solo, American Express,
etc)
b) Pro-forma invoice. We will send you a pro-forma invoice once we receive
your order. Simply post your payment by cheque made payable to: Express Cleaning
Supplies to:
Express Cleaning Supplies, Unit 14, 190 Malvern Common, Poolbrook Road, Malvern,
Worcestershire, U.K., WR14 3JZ and we will despatch your goods on receipt
of your payment.
c) Nett monthly account facility (you must have an established credit
account to use this facility!)
Please note that we do
not open credit accounts for 'one-off' orders except in
the case of local authority departments
and registered charities who can submit an
original purchase order to the address above.
We are pleased, however, to open credit facilities
to corporate customers
ordering consumable products on a regular
basis, simply call our accounts department for a
credit application form.
d) Lease hire. Express Cleaning Supplies is licensed under the Consumer Credit Act 1974 - Registration number
564014. We can provide competitive lease rates for equipment over £1000 in value. Lease figures provided on
this website are subject to credit approval and are based on a 1 + 47 payment profile. E & OE.
All lease payments are exclusive of VAT at the current rate and assume payment by direct debit.
An administration fee may be payable with the first payment. Other payment profiles available on request.
Notice to US visiting forces in the UK.
We are able to supply goods VAT exempt in accordance with the arrangement
between the US Government and HM Customs & Excise (Ref: PRIV 46/7)
and can accept payment by the International Merchants Purchase Authorisation
Card (IMPAC) or the Procurement Card (PRO Card). This includes purchases
made by the Army and Air Force Exchange Service (AAFES) and the US Navy
Exchange (USNX) providing the order is placed by an authorised contracting
officer of the US forces, AAFES or USNX.
We are also able to supply NATO International Military Headquarters
(IMHQs) free of VAT subject to appropriate purchase order statements.
Please contact Chris
Ralph for enquiries regarding supplies to visiting forces or delivery
and terms of supply through the BFPO postal system.
We are registered suppliers under the NATO Commercial and Government Entity (NCAGE) Codification System.
Export orders:
We cannot accept credit card payment for goods supplied outside the UK. All
payments for export orders should be made by bank transfer / SWIFT to:
| Bank: |
HSBC |
| Address: |
1, Church Street, Malvern, Worcestershire, WR14 2AB |
| Sort Code: |
40-31-09 |
| Account Number: |
51622633 |
| Account Name: |
Express Cleaning Supplies (Export) |
| SWIFT: |
MIDLGB22 |
| IBAN: |
GB14MIDL40310951622633 |
| Vat Number: |
GB 589 2659 74 |
| This account should not be used by UK resident
customers |
Your privacy:
We DO NOT pass any personal details on to other companies or individuals.
To view our complete privacy policy
click here.
Security:
Concerned about security? So are we! Our web site offers secure transactions
for credit card orders using the latest 128 bit encryption techniques or,
if you prefer, you can order using our pro-forma system.
For reassurance that we do, indeed, use a secure server you will notice:
a) the URL(website address) will change from http://www... to
https://www... when you are asked for your payment details.
b) depending on your browser settings, your computer will display a confirmation
that you are about to enter a secure area.
c) your browser will display a closed padlock in the bottom corner of the
screen (Internet Explorer).
Important: We operate our own internal security proceedures which may delay
your order in certain circumstances. These may include: recent changes of
address and/or telephone numbers or conflicting electoral roll details. Please
double check that your details are correct before submitting your order.
How to order from us online:
1) Find the product
a) Click on ‘Our Range’ which takes you to the main catalogue
screen,
b) Click on the category of interest,
c) Browse down the list of available products with brief description, code
number and price.
d) Click on item name for detailed product information or to order the product.
2) Select the quantity required
a) Click on the ‘item qty’ at the foot of the screen and then click
‘add to order’.
b) To order more products click on the Digital Catalogue icon and repeat
the process. You can check your order at any time by clicking on ‘view
order'
3) Process your order
a) Click on ‘Submit Order’ to process your order. Check the items
ordered, quantity, price and delivery charge and click ‘submit
order’
b) Fill in your name, address, postcode and email address. Click on
‘proceed’ to go to our secure server.
Once on our secure server choose your payment method, complete your details
and click on 'submit'. Your order will then be collected by our sales team
who will process it immediately.
Remember, we're here to help!
Head Office:
Express Cleaning Supplies,
Unit 14, 190 Malvern Common,
Poolbrook Road,
Malvern,
Worcestershire,
United Kingdom
WR14 3JZ
Tel +44 (0)1684 565552
Fax +44 (0)1684 577707
General terms and conditions of sale
n.b. These terms and conditions do not affect consumers statutory rights
1. GENERAL All orders are accepted on the terms, conditions and exclusions
herein contained. These terms, conditions and exclusions (either taken as
a whole or in any part or individually) shall not be varied, nor shall their
application to any order be excluded or limited in any way whatsoever, except
as agreed by us in writing, all special requirements with regard to marking,
labeling, packing etc.,must be agreed in writing. Any additional work will
be charged at our standard rates unless such work is included in a Contract.
‘the Company’ shall mean Express Cleaning Supplies and ‘the
Buyer’ shall mean the other party in the offer, quotation or contract.
Transactions are made at the discretion of the Company. Clerical errors and
omissions are subject to correction without notice.
2. PRICE Prices quoted are those ruling at the date of despatch or
as shown in our current price list, and shall be subject to revision if increases
in cost or other circumstances arise. We reserve the right to change our
current price list without notice. Prices quoted exclude Value Added Tax,
Sales Taxes or any similar Taxes which will be charged additionally to the
Buyer at the rate ruling on the date of despatch.
3. TERMS OF DELIVERY a) Dates for delivery are given in good faith
and as accurately as possible, but are not guaranteed.We shall be under no
liability whatsoever for any delay in performance of any order by reason
or in consequence of force majeure or of any matter or thing outside our
control including but not limited to labour troubles, civil commotion, natural
catastrophe, government restriction, shortage of supplies or customer’s
instructions or lack of instructions. We shall have the right to despatch
any portion of the goods ordered and we shall be entitled to invoice the
customer for such despatched portion so that for the purposes of payment
each portion shall be deemed to be a separate contract and may be invoiced
separately. Should the Buyer notify us of inability to receive or store goods
ordered or should the Buyer fail to give us adequate delivery instructions
when required or fail to collect goods sold ex-works, the goods will be stored
at the Buyer’s risk and expense. We shall be entitled to supply the
goods immediately upon receipt of the Buyer’s order or as soon thereafter
as we think fit, irrespective of any date which may be specified for delivery
thereof. b) Where the Buyer orders goods for delivery by instalments each
delivery shall constitute a separate contract and the Buyer shall not be
entitled to refuse to take delivery of or refuse to pay for any instalments
on the grounds that a previous instalment was defective or otherwise. c)
Unless we otherwise agree in writing our carriage terms are as quoted on
confirmation of order. The cost of delivery of goods below any minimum value
we may impose will be charged to the Buyer at our discretion.
4. PROPERTY IN GOODS Until the Company has been paid in full by the
Buyer for goods supplied by the Company, such goods remain the property of
the Company although the risk therein passes to the Buyer at the time of
delivery (subject to the provisions in Clause 3(a) herein relating to storage
of goods at the customer’s expense), and the Buyer shall indemnify the
Company against any loss or deterioration thereof or damage thereto, and
without prejudice to any other remedies, the Company may repossess those
goods at any time from the Buyer, and for that purpose the Company, its agents
and servants may enter any premises upon which the goods are situated. In
the event of the Buyer reselling any goods delivered to it by the Company
before the Company has been paid in full, such part of the proceeds of such
resale as are equivalent to the price at which the goods were invoiced to
the Buyer by the Company shall be held by the Buyer on trust for the Company
and shall be placed by the Buyer in a separate account so as to be identifiable
as being in the beneficial ownership of the Company. Further, the fact that
property in the goods remains the Company’s until the price has been
paid in full shall not prevent the Company from maintaining an action against
the Buyer for the price of the goods.
5. NOTIFICATION OF LOSS OF, OR DAMAGE TO, OR NON DELIVERY OF GOODS
Claims for damage to or loss of goods in transit must be submitted in writing
both to us and to the carrier (if appropriate) as follows:- a) In the case
of non-delivery of the whole of any consignment or of any separate packing
forming part of consignment - within 3 days of the date of despatch shown
on the invoice or advice note (whichever is the earlier). b) In the case
of damage to or partial loss of the goods or shortages from packages - within
three days of delivery. The goods received must have been signed for as damaged
or incomplete. Failing which we shall not be liable in respect of any such
claim and the goods shall be deemed to have been delivered in accordance
with the contract complete and in a satisfactory condition. In no case shall
the Company’s liability in respect of claims for damage to or loss of
goods in transit extend beyond an obligation either to repair or replace
free of charge any such goods or (the election to be the Company’s alone)
to pay to the Buyer up to the invoice price of the goods in respect of which
a claim is made, and in neither event shall the Company be liable for
consequential loss, damage or expense howsoever arising.
6. GOODS DESPATCHED Goods despatched may not be returned unless prior
agreement has been made by the Company. Where the buyer has incorrectly ordered
goods, the Company reserves the right to charge a 10% handling charge to
cover clerical and other expenses. All goods must be properly packaged, labelled
correctly, and returned to the Company carriage paid. Any damage on returned
goods shall be the responsibilty of the Buyer.
7. PAYMENT Unless otherwise agreed in writing, payment shall be made
at the net invoice value, without any deductions, upon receipt of a pro-forma
invoice or by supported credit card at time of ordering. Failure by the Buyer
to make punctual payment shall entitle us to suspend any outstanding deliveries,
or to cancel the contract so far as it remains unperformed at our option,
and without prejudice to our rights to claim for the price of goods already
delivered or manufactured at the date of cancellation, and for loss or injury
occasioned thereby.
8. WARRANTY AND EXCLUSIONS a) We undertake that the goods delivered
to the Buyer will be of the described technical specification and the
Company’s duty to the Buyer relating to the quality of the goods delivered
shall be limited wholly and exclusively to the duty to deliver goods of the
aforesaid quality. Save as aforesaid any warranty or conditions, statutory
or otherwise express or implied, whether oral or written as to quality of
the goods or their fitness for a particular purpose are excluded and negatived.
b)The application and use of the goods is the absolute responsibility of
the Buyer. Any other advice and information provided by the Company, whether
verbally, in writing or by way of trials or tests, is given without warranty
and the Buyer shall be deemed to have carried out his own tests to ensure
the suitability of the goods for his intended purposes and applications and
the Buyer shall be deemed to have placed no reliance on any advice, information
or data provided by us. c) The Buyer must give us immediate written notice
containing full particulars of any claim that the goods are not of the proper
quality to enable us to investigate the complaint before the remainder of
the consignment of goods is used or returned to us. We shall not be liable
for any defects in quality in the absence of such immediate notification
and, in any event, our liability hereunder or in the case of any other breach
of contract or misrepresentation shall be strictly limited to the invoice
price of the goods proved by the Buyer to be of defective quality or to be
such as to cause us to have been in breach of contract or guilty of
misrepresentation and shall not extend to consequential loss of any kind
howsoever arising. d) Warranty periods and terms shall be limited to those
that are offered by the individual manufacturer of the goods.
9. CONTRACTS NOT ASSIGNABLE This Contract is between us and the Buyer
as principals, and is not assignable without our written consent.
10. INDEMNITY AGAINST INFRINGEMENT OF PATENTS AND RIGHTS The Buyer
shall indemnify us against all damages, penalties, costs and expenses to
which we may be liable as a result of work done or goods supplied in accordance
with the Buyer’s specification which involves the infringement of any
letters patent, registered design, intellectual property rights, proprietary
process or otherwise.
11. GOVERNING LAW This contract shall be governed by and constructed
in accordance with the laws of England and the Buyer agrees to submit to
the jurisdiction of the English Courts.
12. INSURANCE We do not accept any liability for consequential loss.
13. DATA PROTECTION NOTICE The Supplier may transfer information about you to its financiers, in order for them to provide their services to the Supplier and other customers of theirs and to help to a) obtain credit insurance; b) undertake credit control; c) undertake assessment and analysis (including credit scoring, market, product and statistical analysis); d) securitise debts and; e) protect their interests.
The Supplier or its financiers may make credit reference agency searches in respect of your business and its principals. Please note that credit reference agencies make a record of searches that may be used to prevent fraud or money laundering or by other subscribers to make credit decisions about you.
The Supplier or its financiers may give information about you and your indebtedness to the following for the purposes stated: a) any other divisions or associated companies of theirs - for the business purposes of such divisions or companies; b) for the benefit of insurers - to quote for and issue any credit policy or to deal with any claims; c) any advisors acting on the behalf of the Supplier or its financiers - so the advisors can carry out their services; d) any business to whom your indebtedness or the financing arrangements of the Supplier may be transferred - to facilitate such transfer; e) to any person to whom the Supplier has a duty of disclosure or to whom the law permits disclosure.
The Supplier or its financiers may make decisions about you solely using an automated decision making process, such as credit scoring; however, they will tell us (and in turn the Supplier will tell you) if it makes a significant decision using only such a process.
The financiers or the Supplier may monitor and/or record your telephone calls to them for training and/or security purposes.
The Supplier shall provide you with details of its financiers on written request, including a contact telephone number from where you can obtain details of the credit reference agencies used by them and any third parties to whom information is transferred.
TERMS AND CONDITIONS - HIRING AND USE OF EQUIPMENT
1 DEFINITIONS
1.1 "Equipment" means all plant machinery equipment and accessories to be hired by you as agreed by the Supplier.
1.2 "Hire Period" means the period commencing from the time when the Equipment is removed from the Supplier's possession and continues until the Equipment is either returned into the possession of the Supplier or the Equipment is repossessed.
1.3 The "Supplier" means Express Cleaning Supplies and includes its employees, servants, agents, representatives, successors and assigns.
1.4 "Writing" means letter by mail, email and fax and "Written" shall be construed accordingly.
1.5 "You" means the company, firm, person, or organisation hiring the Plant and includes successors or personal representatives and "your" shall be construed accordingly.
2 HIRING AND USE OF THE EQUIPMENT
2.1 You must satisfy yourself that the Equipment you hire is suitable for your intended purpose.
2.2 Ensure that the Equipment is operated in a skilful and proper manner and by persons who are competent to operate the same.
2.3 Ensure that any instructions or manuals supplied by the Company for use of the Equipment will be fully observed.
You should test the Equipment upon delivery to ensure it is in good working order.
2.4 You shall be deemed to have accepted the Equipment upon use of the Equipment.
2.5 Upon delivery of the Equipment, any defects or dissatisfaction must be notified immediately to the Supplier and confirmed in Writing within 2 Working Days. In the absence of such notification the Equipment shall be deemed to be in good order in accordance with the terms of the contract and to your satisfaction.
2.6 You shall not move the Equipment from the location to which it was delivered or consigned unless prior Written consent is obtained from the Supplier.
2.7 You shall be responsible for the Equipment's safekeeping during the Hire Period and you must insure the Equipment under an All Risk Physical Damage insurance policy including theft of the Equipment for the manufacturer's current published list price. Such insurance shall commence from the time and date of delivery for the period of hire up to and including the date when the Equipment is delivered back to and received by the Supplier.
3 COLLECTION, DELIVERY AND RETURN
3.1 If applicable a charge will be made for the delivery and collection of equipment. If the Supplier agrees to deliver the Equipment to an agreed location on your behalf such personnel shall comply with all your reasonable requests in connection with the delivery of the Equipment.
3.2 It is your responsibility to ensure the Equipment is available and accessible for collection and delivery as agreed with the Supplier.
3.3 You should return the Equipment as advised by the Supplier.
3.4 If you fail to return the Equipment you shall be liable for the cost of replacement of the Equipment at the manufacturer's current published list price. The Hire Period shall continue until the Equipment has been returned or the replacement value has been paid, whichever is the earlier, and you shall be liable for the payment of hiring costs during this period until the expiry of the Hire Period.
3.5 Upon or before the expiry of the Hire Period you shall at your expense deliver the Equipment to the Supplier unless otherwise agreed in the same condition as the Equipment was in at the start of the Hire Period, normal wear and tear excepted. You shall without prejudice to any other right or remedy of the Supplier pay a charge equal to the cost of cleaning, repairing, and reconditioning the Equipment or any part thereof as the Supplier shall deem necessary.
3.6 You are responsible for ensuring you obtain a signed receipt for the return of the Equipment.
4 PAYMENT
4.1 Payment for the hiring of Equipment shall be paid as directed by the Supplier. Generally those customers who do not hold an account with the Supplier shall be asked to pay a deposit and advance payment of the sum payable for the first week's Hire Period. Those customers holding an account with the Supplier shall be required to make payment within 30 days of the date of the Supplier's invoice.
4.2 All payments must be kept up to date at all times and time of payment shall be of the essence.
4.3 All prices are, unless otherwise stated, exclusive of VAT.
5 BREAKDOWN AND REPAIR
5.1 Any breakdown or unsatisfactory working of any part of the Equipment must be notified immediately to the Supplier and confirmed in Writing within 2 Working Days. Any claim for breakdown time will only be considered from the time and date when notification is received by the Supplier.
5.2 Full allowance in respect of Equipment hire cost will be made to you for any stoppage time due to breakdown of Equipment caused by the development of an inherent fault or fair wear and tear and for all stoppages for normal running repairs. You shall be responsible for all expenses involved arising from any breakdown and/or loss or damage incurred by the Supplier due to the negligence misdirection or misuse of the Equipment whether by you, your employees, agents or representatives and for the payment of the hire charge during the period the Equipment is idle due to such breakdown.
5.3 Save for the repair of punctures to tyres under no circumstances shall you, your employees, agents or representatives or third party repair or attempt to repair the Equipment, unless authorised in writing by the Supplier. No allowance for hire charges or for the cost of repairs will be made by the Supplier to you unless such repairs have been authorised in writing by the Supplier.
6 TITLE
6.1 The Supplier (or any head licensor as the case may be) shall at all times retain title to the Equipment.
6.2 The Supplier may affix his plate or mark on the Equipment indicating ownership of the property and you shall not remove, deface or cover up the same without the prior written consent of the Supplier.
6.3 You shall at all reasonable times allow the Supplier, his insurers or his agents to have access to the Equipment to inspect, test, adjust, repair, replace or collect the same.
7 INDEMNITY
7.1 You shall indemnify the Supplier during the Hire Period against all loss of or damage to the Equipment from whatever cause may arise and shall hold the Supplier harmless against any and all claims, demands, liabilities losses and expenses of whatsoever nature relating to or in any way arising out of the possession, use, operation, alteration, modification (whether or not authorised) or control of the Equipment by you or any third party.
8 ASSIGNMENT
8.1 You shall not assign, sub-supply, part with possession of the Equipment or assign or otherwise transfer any of your rights interests or obligations under this contract without the prior Written consent of the Supplier.
9 TERMINATION
9.1 The Supplier may terminate the Contract with you, if you: default in punctual payments of any sums due to the Supplier for hire of Equipment or other charges; or fail to observe or perform any obligations under the contract; or You suffer any distress or execution to be levied against you or make or propose to make any arrangement with any creditors or being a company go into liquidation (other than a members voluntary liquidation); or do or cause to be done or permit any act or omission which results in the prejudice or jeopardy of the Supplier's rights in the Equipment. If the Supplier terminates the contract by such notice as aforesaid, it shall thereupon be lawful for the Supplier to retake possession of the Equipment and for that purpose to enter into or upon, without prior notice, any premises where the Equipment is held. Termination in accordance with this condition shall not affect the rights of the Supplier arising under condition or the right to recover damages for breach of the contract.
9.2 If any sum due from you under this or any other contract with the Supplier is not paid on or before the due date, all sums owed to the Supplier by you shall become due and payable immediately at the sole discretion of the Supplier.
10 LIMITATION OF LIABILITY
10.1 The Supplier shall not be liable for any special indirect incidental or consequential damage of any character in connection with or arising out of this contract including but not limited to loss of productive facilities or equipment, loss of profits, property damage or lost production or other loss or damage whether suffered by you or any third party and whether or not due to the negligence of the Supplier its servants or agents other than in respect of death or personal injury caused by the Supplier's negligence, howsoever caused or arising. The liability of the Supplier with respect to any claims arising out of this contract shall be limited to replacement of the Equipment with similar Equipment or at the Supplier's option termination of this contract and restitution of the amount of any rentals paid with respect to any period for which the Equipment was inoperable.
11 SALE OF PLANT
Where the Supplier agrees to sell to you any Equipment then the following shall apply:-
11.1 The risk in the Equipment shall pass to you immediately upon delivery to you.
11.2 The title in the Equipment shall remain vested in the Supplier and the Supplier reserves the right to dispose of the Equipment until such time as the price thereof shall have been paid in full and cleared funds.
11.3 If such payment becomes overdue in whole or in part or if you breach of any of the terms of the agreement or if any act or proceedings in which the question of your insolvency is involved the Supplier may (without prejudice to any of the Supplier's other rights) may recover or re-sell the Equipment or any part of it and the Supplier or its servant or agents may enter upon your premises for the purpose of the repossession of the Equipment.
12 GENERAL
12.1 Any condition which is prohibited or unenforceable shall be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof.
12.2 Any notice or demand which under this contract must or may be given by you or the Supplier shall be in Writing to the other at its invoice address or any other address provided.
12.3 These conditions and the contract shall be governed by and construed in accordance with English Law and shall be subject to the jurisdiction of the English Courts.
13 DATA PROTECTION NOTICE
13.1 The Supplier may transfer information about you to its financiers, in order for them to provide their services to the Supplier and other customers of theirs and to help to a) obtain credit insurance; b) undertake credit control; c) undertake assessment and analysis (including credit scoring, market, product and statistical analysis); d) securitise debts and; e) protect their interests.
13.2 The Supplier or its financiers may make credit reference agency searches in respect of your business and its principals. Please note that credit reference agencies make a record of searches that may be used to prevent fraud or money laundering or by other subscribers to make credit decisions about you.
13.3 The Supplier or its financiers may give information about you and your indebtedness to the following for the purposes stated: a) any other divisions or associated companies of theirs - for the business purposes of such divisions or companies; b) for the benefit of insurers - to quote for and issue any credit policy or to deal with any claims; c) any advisors acting on the behalf of the Supplier or its financiers - so the advisors can carry out their services; d) any business to whom your indebtedness or the financing arrangements of the Supplier may be transferred - to facilitate such transfer; e) to any person to whom the Supplier has a duty of disclosure or to whom the law permits disclosure.
13.4 The Supplier or its financiers may make decisions about you solely using an automated decision making process, such as credit scoring; however, they will tell us (and in turn the Supplier will tell you) if it makes a significant decision using only such a process.
13.5 The financiers or the Supplier may monitor and/or record your telephone calls to them for training and/or security purposes.
13.6 The Supplier shall provide you with details of its financiers on written request, including a contact telephone number from where you can obtain details of the credit reference agencies used by them and any third parties to whom information is transferred.
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